AV operations,
streamlined.

Purpose-built ticketing and operations for the audio-visual industry. From the first scan to the final report — one platform, intelligently run.

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InnoOps Manager Dashboard

One workspace for your
entire AV support operation.

From ticket creation and SLA tracking to maintenance and reporting — InnoOps gives integrators and their clients a single, multi-tenant home. Every client, project, and room, in one place.

Built-in intelligence

AI on every ticket.

InnoOps reads your entire support history — so the moment an incident lands, your engineers already have a head start.

AI Diagnosis

A likely cause, the instant a ticket opens.

Open any incident and InnoOps surfaces the most likely root causes and a step-by-step recommended fix — drawn from similar resolved tickets in your own history. Still stuck? Expand the panel and ask the AI follow-up questions, with the full ticket context already loaded.

AI Diagnosis inside a ticket
Knowledge Base

An assistant that's read every ticket you've closed.

Ask the Knowledge Base anything about your AV systems. It references your published articles and historical tickets to suggest troubleshooting steps — and points to the exact past tickets it learned from. Available on web and in the mobile app.

Knowledge Base Ask AI
Reporting

Know exactly how
everything's performing.

Engineer KPIs, client satisfaction, SLA usage and ticket trends — measured automatically, exportable to CSV and PDF.

Engineer KPI report
Engineer KPIScores, fix rate, escalation — per engineer.
Client satisfaction report
Client SatisfactionRatings, NPS and trends by category.
Dashboard

SLA health, at a glance.

Live utilization rings for every contract, engineer workload, top rooms by ticket volume and a running activity feed. The moment a contract nears its limit, it's right in front of you — before it becomes a problem.

SLA utilization dashboard
And everything else

Built for how AV teams
actually work.

Syncs with the calendars you already use.

Two-way sync with Google Calendar and Microsoft Outlook. Appointments flow out to your engineers automatically, and their free/busy shows right on the scheduling form.

Google
Calendar
Microsoft
Outlook

QR instant reporting

A QR code per room. On-site staff scan to report an issue in seconds — no login, straight into your queue.

Mobile engineer app

Native iOS & Android. Offline mode, push alerts, photo capture from the field — free on every plan.

Preventive maintenance

Plan recurring maintenance across multiple engineers and auto-generate branded PDF service reports.

SLA & overdue alerts

Business-hours-aware deadlines, staged reminders, and automatic escalation when tickets sit too long.

Built for every team

Four roles. One source of truth.

Manager

SI Manager

  • Full tenant administration
  • Manage clients, projects & users
  • SLA contracts & settings
  • Assign tickets & view all reports
Technical

Engineer

  • Work assigned tickets
  • Update status & comment
  • Log maintenance in the field
  • Mobile app with offline mode
External

Client

  • Scoped to assigned projects
  • Raise & track tickets
  • Add comments
  • Rate resolved service
External

Sub-Client

  • Limited, scoped access
  • Report issues on their projects
  • Track ticket progress
  • Stay in the loop
Pricing

Simple pricing that
scales with you.

Plans starting from
$49 / month

Save 17% with annual billing · Mobile app included on every plan

Request a Demo

Ready to streamline
your AV operations?

Get a personalized demo of InnoOps for your team.

Request a Demo