New Product
AV Operations,
streamlined.
Purpose-built ticketing and operations management for the Audio Visual industry. From ticket to resolution — all in one platform.
Purpose-built ticketing and operations management for the Audio Visual industry. From ticket to resolution — all in one platform.
InnoOps streamlines the entire support lifecycle — from ticket creation and assignment to SLA tracking and reporting — giving AV integrators and their clients a single, unified workspace.
Designed for multi-tenant environments, system integrators can manage multiple client accounts, projects, and rooms from one place.
Create, assign, resolve, close, and recall tickets with full audit trail. Every action is logged so nothing falls through the cracks.
Managers, Engineers, Client Admins, and Client Users — each with tailored views and permissions.
Generate QR codes per room — end users scan to report issues instantly, no login needed.
Hour-based, trip-based, or unlimited plans with real-time utilization monitoring. Get alerts before contracts expire or limits are reached.
Organize rooms by building and floor, track device inventory, bulk upload via Excel.
Interactive charts, overdue alerts, SLA warnings, and exportable reports.
Upload files and capture photos directly from mobile for ticket documentation.
Custom notification rules and email alerts for SLA breaches and ticket updates.
Full dark mode support with responsive design for mobile and tablet.
Create client projects, define rooms with building and floor details, assign devices, and generate QR codes.
End users scan a room's QR code to report AV issues instantly. Engineers can also create tickets from the dashboard.
Assign tickets to engineers, track progress, add comments and attachments, resolve within SLA targets.
Monitor SLA utilization, view analytics by project and category, get overdue alerts, generate reports.
Get a personalized demo of InnoOps for your team
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